A process improvement study in an emergency department using lean methodology

Nirouz Abeidi, Ali Turkyilmaz, Ozgur Uysal

Research output: Contribution to journalConference articlepeer-review

Abstract

Lean thinking is one of the most modern and well-established methodologies which provide an effective structure to improve the performance of production and service processes including healthcare systems. The objective of this study is to minimize the length of stay (LOS) of patients at the Emergency Department (ED) by using the principles of lean production, and thus to increase the satisfaction of patients and medical staff. Process improvement methodology and tools were applied in parallel with lean principles to detect the critical quality factors affecting LOS, and to seek non-value added activities in the emergency service processes. Moreover, other tools of Lean- Kaizen such as fishbone diagram, brainstorming, and VSM are used to analyze the root causes of waste and propose the improvements. Appropriate improvements were generated based on lean philosophy coupled with a simulation model.

Original languageEnglish
Pages (from-to)864-875
Number of pages12
JournalProceedings of the International Conference on Industrial Engineering and Operations Management
Volume2018
Issue numberJUL
Publication statusPublished - Jan 1 2018
Externally publishedYes
Event2nd European International Conference on Industrial Engineering and Operations Management.IEOM 2018 -
Duration: Jul 26 2018Jul 27 2018

Keywords

  • Emergency department
  • Healthcare
  • Kaizen
  • Lean thinking
  • Simulation
  • Value stream mapping

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

Fingerprint Dive into the research topics of 'A process improvement study in an emergency department using lean methodology'. Together they form a unique fingerprint.

Cite this