TY - JOUR
T1 - Adoption of e-Government in the Republic of Kazakhstan
AU - Amanbek, Yerlan
AU - Balgayev, Ilyas
AU - Batyrkhanov, Kanat
AU - Tan, Margaret
N1 - Funding Information:
Acknowledgments: First author would like to acknowledge the support from the FDCRG, No 110119FD4502, the SPG (Nazarbayev University) and the Minister of Education and Science of the Republic of Kazakhstan, No AP08052762.
Funding Information:
Funding: This work was partially supported by the Nazarbayev University, Grant No. 110119FD4502, the SPG fund and the Ministry of Education and Science of the Republic of Kazakhstan, Grant No. AP08052762.
Publisher Copyright:
© 2020 by the authors.
PY - 2020
Y1 - 2020
N2 - Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan's e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens.
AB - Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan's e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens.
KW - E-Government
KW - Technology acceptance model (TAM)
KW - The Republic of Kazakhstan
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U2 - 10.3390/joitmc6030046
DO - 10.3390/joitmc6030046
M3 - Article
AN - SCOPUS:85088518616
SN - 2199-8531
VL - 6
JO - Journal of Open Innovation: Technology, Market, and Complexity
JF - Journal of Open Innovation: Technology, Market, and Complexity
IS - 3
M1 - 46
ER -