Abstract
Total Quality Management (TQM) has a vital role for an effective management of healthcare supply chain through continuous improvement which is supported by various quality techniques. This study aims to determine the critical factors of TQM in healthcare institutions and to measure the effect of those factors on their business performance. A structural equation model is developed to depict the relationships between those factors and the Partial Least Squares (PLS) method is utilized to estimate those relationships for the healthcare institutions in Turkey. Analysis of the data from 50 hospitals revealed that TQM practices in the healthcare supply chain influence financial performance indirectly by influencing non-financial performance. Then, the main contributions of this study can be summarized as follows: 1) the assessment of TQM factors and their effects on both financial and non-financial business performance measures, and 2) the use of Partial Least Squares (PLS) method in estimation of structural equation model.
| Original language | English |
|---|---|
| Pages (from-to) | 1-9 |
| Number of pages | 9 |
| Journal | International Journal of Supply Chain Management |
| Volume | 4 |
| Issue number | 4 |
| Publication status | Published - Jan 1 2015 |
Keywords
- Business performance
- Healthcare SCM
- Hospital Management
- Partial least squares
- Total quality management
ASJC Scopus subject areas
- Management Information Systems
- Information Systems
- Information Systems and Management