Knowledge acquisition, elicitation, and management in innovative firms

Saltanat Akhmadi, Mariza Tsakalerou

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


Knowledge has emerged as a key commodity in smart manufacturing and as a critical resource for innovation and entrepreneurship in Industry 4.0. Innovative firms develop competitive advantages through knowledge exploitation and exploration, whether acquired externally or developed internally. Knowledge management, that is the management of the processes of knowledge creation, sharing and storage, is essential for effective innovation. Software tools to support knowledge management have had limited success in their attempt to address equally well a multitude of sources of knowledge. The data-driven analysis of this paper, however, demonstrates that knowledge acquisition is largely focused within the firm and thus the integrative perspective of considering both internal and external sources of knowledge might be an impediment for the development of appropriate supporting technologies. In this context, the focus should shift to knowledge elicitation and the corresponding development of tools to support it within the firm.

Original languageEnglish
Pages (from-to)91-100
Number of pages10
JournalProcedia Computer Science
Publication statusPublished - 2022
Event3rd International Conference on Industry 4.0 and Smart Manufacturing, ISM 2021 - Linz, Austria
Duration: Nov 19 2021Nov 21 2021


  • Knowledge management
  • knowledge acquisition
  • knowledge elicitation

ASJC Scopus subject areas

  • Computer Science(all)


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