Abstract
Effectiveness within housing as a publicly-provided service has been neglected to a large extent with a concentration on needs assessment and probity of spending. Little attention is paid to the impact of housing services on the ultimate recipients—tenants. This paper, through a case study in the Northern Ireland Housing Executive, attempts to assess the usefulness of customer evaluation as one element of performance measurement The value of involving tenants is not only important in assessing the minutiae but also relevant at a strategic level. Participation is particularly germane in Northern Ireland where the 'normal’ structure and process of political control over housing do not exist.
| Original language | English |
|---|---|
| Pages (from-to) | 257-272 |
| Number of pages | 16 |
| Journal | Housing Studies |
| Volume | 5 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - Oct 1 1990 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Environmental Science (miscellaneous)
- Sociology and Political Science
- Urban Studies
Cite this
Measuring Housing Effectiveness : A Case Study in Customer Evaluation. / Conway, Mark; Knox, Colin.
In: Housing Studies, Vol. 5, No. 4, 01.10.1990, p. 257-272.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Measuring Housing Effectiveness
T2 - A Case Study in Customer Evaluation
AU - Conway, Mark
AU - Knox, Colin
PY - 1990/10/1
Y1 - 1990/10/1
N2 - Effectiveness within housing as a publicly-provided service has been neglected to a large extent with a concentration on needs assessment and probity of spending. Little attention is paid to the impact of housing services on the ultimate recipients—tenants. This paper, through a case study in the Northern Ireland Housing Executive, attempts to assess the usefulness of customer evaluation as one element of performance measurement The value of involving tenants is not only important in assessing the minutiae but also relevant at a strategic level. Participation is particularly germane in Northern Ireland where the 'normal’ structure and process of political control over housing do not exist.
AB - Effectiveness within housing as a publicly-provided service has been neglected to a large extent with a concentration on needs assessment and probity of spending. Little attention is paid to the impact of housing services on the ultimate recipients—tenants. This paper, through a case study in the Northern Ireland Housing Executive, attempts to assess the usefulness of customer evaluation as one element of performance measurement The value of involving tenants is not only important in assessing the minutiae but also relevant at a strategic level. Participation is particularly germane in Northern Ireland where the 'normal’ structure and process of political control over housing do not exist.
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UR - http://www.scopus.com/inward/citedby.url?scp=0025586324&partnerID=8YFLogxK
U2 - 10.1080/02673039008720690
DO - 10.1080/02673039008720690
M3 - Article
VL - 5
SP - 257
EP - 272
JO - Housing Studies
JF - Housing Studies
SN - 0267-3037
IS - 4
ER -