Performance benchmarking using interactive data envelopment analysis

Thierry Post, Jaap Spronk

Research output: Contribution to journalArticle

91 Citations (Scopus)

Abstract

This paper presents a procedure for performance benchmarking, that extends the performance measurement technique Data Envelopment Analysis (DEA), to incorporate the interactive decision procedure Interactive Multiple Goal Programming (IMGP). The resulting procedure is called Interactive Data Envelopment Analysis (IDEA). It is a decision support tool that helps decision makers to select performance benchmarks that are both feasible and desirable, and to identify benchmark partners that may be helpful in uncovering ways for achieving the selected performance standards. The IDEA concepts and characteristics are illustrated by means of an example IDEA assessment, using previously reported operating performance data of UK university departments.

Original languageEnglish
Pages (from-to)472-487
Number of pages16
JournalEuropean Journal of Operational Research
Volume115
Issue number3
DOIs
Publication statusPublished - Jun 16 1999
Externally publishedYes

Fingerprint

Data envelopment analysis
benchmarking
Data Envelopment Analysis
Benchmarking
data analysis
performance
performance standard
performance measurement
Benchmark
Goal Programming
Performance Measurement
Measurement Techniques
Decision Procedures
decision maker
Decision Support
programming

ASJC Scopus subject areas

  • Information Systems and Management
  • Management Science and Operations Research
  • Statistics, Probability and Uncertainty
  • Applied Mathematics
  • Modelling and Simulation
  • Transportation

Cite this

Performance benchmarking using interactive data envelopment analysis. / Post, Thierry; Spronk, Jaap.

In: European Journal of Operational Research, Vol. 115, No. 3, 16.06.1999, p. 472-487.

Research output: Contribution to journalArticle

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