Reconceptualizing Psychological Climate in a Retail Service Environment: A Multiple-Stakeholder Perspective

Michael J. Burke, Chester C. Borucki, Amy E. Hurley

Research output: Contribution to journalArticle

129 Citations (Scopus)

Abstract

Confirmatory factor analyses of a priori models of psychological climate were conducted with data collected from 18,457 sales personnel in 567 stores in five regions of a national retail organization. The results provide good support for viewing employee work-climate perceptions as composed of two higher order factors-concern for employees and concern for customers. These higher order factors are posited to reflect employees' cognitive appraisals of the behavior of agents toward (a) employees' well-being in the organizations internal environment and (b) the well-being of other organizational constituencies or stakeholders (e.g., customers) in the task environment, respectively. The implications of a multiple-stakeholder perspective for extending notions of psychological climate are discussed.

Original languageEnglish
Pages (from-to)717-729
Number of pages13
JournalJournal of Applied Psychology
Volume77
Issue number5
DOIs
Publication statusPublished - Oct 1992

ASJC Scopus subject areas

  • Applied Psychology

Fingerprint Dive into the research topics of 'Reconceptualizing Psychological Climate in a Retail Service Environment: A Multiple-Stakeholder Perspective'. Together they form a unique fingerprint.

Cite this