Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector

T Abu-Salim, E Shehab

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In order to achieve sustainability, manufacturing companies and service providers in the healthcare sector are increasingly offering services related to their medical equipment to gain competitive advantage. This move downstream towards the customer is termed 'servitization.' The Result Oriented Product Service-System (RPSS) is considered as a special case in servitization. This paper aims to identify the challenges in the service design process for RPSS. These have been realised through a critical review of current available literature on Service design and RPSS and industrial applications in the healthcare sector. Challenges in service design concept, process phases, tools and methods were identified; customer involvement challenges in service design process were discussed to formulate the necessary future research in the health care sector. Ac 2013 by American Scientific Publishers All rights reserved
Original languageEnglish
Title of host publicationJournal of Neuroscience and Neuroengineering
PublisherAmerican Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com )
Pages324-334
Number of pages11
ISBN (Print)2168-2011
DOIs
Publication statusPublished - 2013

Publication series

NameJournal of Neuroscience and Neuroengineering
Volume2

Fingerprint

Biomedical equipment
Health care
Industrial applications
Sustainable development
Industry

Keywords

  • *health care cost
  • *health care organization
  • *health service
  • *result oriented product service system
  • Research
  • United Kingdom
  • Universities
  • economic aspect
  • environmental impact
  • facilitated communication
  • health
  • health care
  • health care planning
  • human
  • marketing
  • performance
  • public-private partnership
  • publication
  • review
  • university

Cite this

Abu-Salim, T., & Shehab, E. (2013). Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector. In Journal of Neuroscience and Neuroengineering (pp. 324-334). (Journal of Neuroscience and Neuroengineering; Vol. 2). American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com ). https://doi.org/10.1166/jnsne.2013.1069

Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector. / Abu-Salim, T; Shehab, E.

Journal of Neuroscience and Neuroengineering. American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com ), 2013. p. 324-334 (Journal of Neuroscience and Neuroengineering; Vol. 2).

Research output: Chapter in Book/Report/Conference proceedingChapter

Abu-Salim, T & Shehab, E 2013, Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector. in Journal of Neuroscience and Neuroengineering. Journal of Neuroscience and Neuroengineering, vol. 2, American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com ), pp. 324-334. https://doi.org/10.1166/jnsne.2013.1069
Abu-Salim T, Shehab E. Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector. In Journal of Neuroscience and Neuroengineering. American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com ). 2013. p. 324-334. (Journal of Neuroscience and Neuroengineering). https://doi.org/10.1166/jnsne.2013.1069
Abu-Salim, T ; Shehab, E. / Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector. Journal of Neuroscience and Neuroengineering. American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com ), 2013. pp. 324-334 (Journal of Neuroscience and Neuroengineering).
@inbook{1cca75ec9c8b47d6ab6388eeb0413192,
title = "Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector",
abstract = "In order to achieve sustainability, manufacturing companies and service providers in the healthcare sector are increasingly offering services related to their medical equipment to gain competitive advantage. This move downstream towards the customer is termed 'servitization.' The Result Oriented Product Service-System (RPSS) is considered as a special case in servitization. This paper aims to identify the challenges in the service design process for RPSS. These have been realised through a critical review of current available literature on Service design and RPSS and industrial applications in the healthcare sector. Challenges in service design concept, process phases, tools and methods were identified; customer involvement challenges in service design process were discussed to formulate the necessary future research in the health care sector. Ac 2013 by American Scientific Publishers All rights reserved",
keywords = "*health care cost, *health care organization, *health service, *result oriented product service system, Research, United Kingdom, Universities, economic aspect, environmental impact, facilitated communication, health, health care, health care planning, human, marketing, performance, public-private partnership, publication, review, university",
author = "T Abu-Salim and E Shehab",
year = "2013",
doi = "10.1166/jnsne.2013.1069",
language = "English",
isbn = "2168-2011",
series = "Journal of Neuroscience and Neuroengineering",
publisher = "American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com )",
pages = "324--334",
booktitle = "Journal of Neuroscience and Neuroengineering",

}

TY - CHAP

T1 - Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector

AU - Abu-Salim, T

AU - Shehab, E

PY - 2013

Y1 - 2013

N2 - In order to achieve sustainability, manufacturing companies and service providers in the healthcare sector are increasingly offering services related to their medical equipment to gain competitive advantage. This move downstream towards the customer is termed 'servitization.' The Result Oriented Product Service-System (RPSS) is considered as a special case in servitization. This paper aims to identify the challenges in the service design process for RPSS. These have been realised through a critical review of current available literature on Service design and RPSS and industrial applications in the healthcare sector. Challenges in service design concept, process phases, tools and methods were identified; customer involvement challenges in service design process were discussed to formulate the necessary future research in the health care sector. Ac 2013 by American Scientific Publishers All rights reserved

AB - In order to achieve sustainability, manufacturing companies and service providers in the healthcare sector are increasingly offering services related to their medical equipment to gain competitive advantage. This move downstream towards the customer is termed 'servitization.' The Result Oriented Product Service-System (RPSS) is considered as a special case in servitization. This paper aims to identify the challenges in the service design process for RPSS. These have been realised through a critical review of current available literature on Service design and RPSS and industrial applications in the healthcare sector. Challenges in service design concept, process phases, tools and methods were identified; customer involvement challenges in service design process were discussed to formulate the necessary future research in the health care sector. Ac 2013 by American Scientific Publishers All rights reserved

KW - health care cost

KW - health care organization

KW - health service

KW - result oriented product service system

KW - Research

KW - United Kingdom

KW - Universities

KW - economic aspect

KW - environmental impact

KW - facilitated communication

KW - health

KW - health care

KW - health care planning

KW - human

KW - marketing

KW - performance

KW - public-private partnership

KW - publication

KW - review

KW - university

UR - http://docserver.ingentaconnect.com/deliver/connect/asp/21682011/v2n4/s2.pdf? http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=reference&D=emed15&NEWS=N&AN=372917454

UR - http://www.mendeley.com/research/service-design-process-result-oriented-product-service-system-rpss-challenges-future-trends-healthca

U2 - 10.1166/jnsne.2013.1069

DO - 10.1166/jnsne.2013.1069

M3 - Chapter

SN - 2168-2011

T3 - Journal of Neuroscience and Neuroengineering

SP - 324

EP - 334

BT - Journal of Neuroscience and Neuroengineering

PB - American Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com )

ER -