Service design process for result oriented product service system (RPSS): Challenges and future trends in the healthcare sector

T Abu-Salim, E Shehab

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In order to achieve sustainability, manufacturing companies and service providers in the healthcare sector are increasingly offering services related to their medical equipment to gain competitive advantage. This move downstream towards the customer is termed 'servitization.' The Result Oriented Product Service-System (RPSS) is considered as a special case in servitization. This paper aims to identify the challenges in the service design process for RPSS. These have been realised through a critical review of current available literature on Service design and RPSS and industrial applications in the healthcare sector. Challenges in service design concept, process phases, tools and methods were identified; customer involvement challenges in service design process were discussed to formulate the necessary future research in the health care sector. Ac 2013 by American Scientific Publishers All rights reserved
Original languageEnglish
Title of host publicationJournal of Neuroscience and Neuroengineering
PublisherAmerican Scientific Publishers (E-mail: jnn@rug.nl girard@lirmm.fr wolfram.schommers@iwr.fzk.de jbmbe.mohanty@gmail.com )
Pages324-334
Number of pages11
ISBN (Print)2168-2011
DOIs
Publication statusPublished - 2013

Publication series

NameJournal of Neuroscience and Neuroengineering
Volume2

Keywords

  • *health care cost
  • *health care organization
  • *health service
  • *result oriented product service system
  • Research
  • United Kingdom
  • Universities
  • economic aspect
  • environmental impact
  • facilitated communication
  • health
  • health care
  • health care planning
  • human
  • marketing
  • performance
  • public-private partnership
  • publication
  • review
  • university

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