Smart ticketing system for kazakhstan public transport: Challenges and the way forward

Malika Aitzhanova, Madina Jangeldinova, Adilkaiyr Kadyr, David Tuganov, Idriss El-Thalji, Ali Turkyilmaz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Over the last decades, different ticketing systems for public transport have been introduced, and some have shown success while others have not. Kazakhstan has also introduced electronic ticketing systems in some cities. It is expected that such systems will improve the travel experience, provide transparency, reduce costs, increase tax collections, and contribute toward the smart city policy. However, the introduction of such systems requires collective actions from the participants of such complex ecosystems who have different needs to be satisfied. Hence, this paper aims to analyze the stakeholders' needs and map out the challenges and opportunities of implementing automatic fare collection systems in Kazakhstan. Therefore, the public transport system in Pavlodar city was purposefully selected as a case study. The study draws some recommendations for a smooth digital transformation of the public transport system in an average city of Kazakhstan.

Original languageEnglish
Title of host publication2021 IEEE European Technology and Engineering Management Summit, E-TEMS 2021 - Conference Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages46-51
Number of pages6
ISBN (Electronic)9781665419789
DOIs
Publication statusPublished - Mar 18 2021
Event2021 IEEE European Technology and Engineering Management Summit, E-TEMS 2021 - Virtual, Dortmund, Germany
Duration: Mar 18 2021Mar 20 2021

Publication series

Name2021 IEEE European Technology and Engineering Management Summit, E-TEMS 2021 - Conference Proceedings

Conference

Conference2021 IEEE European Technology and Engineering Management Summit, E-TEMS 2021
Country/TerritoryGermany
CityVirtual, Dortmund
Period3/18/213/20/21

Keywords

  • Automatic fare collection
  • Benefits and drawbacks of digital payment
  • Challenges and opportunities of smart ticketing
  • Digital payment
  • Smart card
  • Smart ticketing

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Artificial Intelligence
  • Computer Science Applications
  • Electrical and Electronic Engineering
  • Education
  • Urban Studies

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