Purpose ? The purpose of this paper is to develop a technical product?service systems (t?PSS) for the BoX? (Big OptiX) ultra precision free?form grinding machine which has been designed and developed at Cranfield University. BoX is a new machine concept where advanced mass production and ultra precision technologies are combined.Design/methodology/approach ? This work utilises the machine as a demonstration case study to investigate t?PSS for the machine tool providers. It develops three t?PSS business models for the BoX machine: product?, use? and result?oriented.Findings ? The paper discusses the stakeholders' responsibilities, cash flows, application sectors, and consequently benefits and shortcomings of the three business approaches.Practical implications ? The enhancement of competition from low cost economies, vibrant market requirements and increasing customer demands cannot be addressed merely by the latest achievements in technology. As a response to this, the modern manufacturing industry is shifting its orientation towards t?PSS. t?PSS is an integrated product and service offering that delivers value in use.Originality/value ? The novelty of this paper lies in identifying and analysing the key implications of t?PSS on machine tool industry using the BoX machine as an example case study.
|Name||Journal of Manufacturing Technology Management|
- Industrial services