Abstract
Purpose: The purpose of this paper is to develop a technical product-service systems (t-PSS) for the boxw (big optix) ultra precision free-form grinding machine which has been designed and developed at cranfield university. Box is a new machine concept where advanced mass production and ultra precision technologies are combined. Design/methodology/approach: This work utilises the machine as a demonstration case study to investigate t-PSS for the machine tool providers. It develops three t-PSS business models for the box machine: Product-use- and result-oriented. Findings: The paper discusses the stakeholders' responsibilities, cash flows, application sectors, and consequently benefits and shortcomings of the three business approaches. Practical implications: The enhancement of competition from low cost economies, vibrant market requirements and increasing customer demands cannot be addressed merely by the latest achievements in technology. As a response to this, the modern manufacturing industry is shifting its orientation towards t-PSS. t-PSS is an integrated product and service offering that delivers value in use. Originality/value: The novelty of this paper lies in identifying and analysing the key implications of t-PSS on machine tool industry using the box machine as an example case study.
Original language | English |
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Pages (from-to) | 700-722 |
Number of pages | 23 |
Journal | Journal of Manufacturing Technology Management |
Volume | 20 |
Issue number | 5 |
DOIs | |
Publication status | Published - Sep 23 2009 |
Externally published | Yes |
Keywords
- Economics
- Industrial services
- Services
ASJC Scopus subject areas
- Software
- Control and Systems Engineering
- Computer Science Applications
- Strategy and Management
- Industrial and Manufacturing Engineering