TY - JOUR
T1 - Toward Full Public E-Service Environment in Developing Countries
AU - Hassan, HS
AU - Shehab, E
AU - Peppard, J
PY - 2010
Y1 - 2010
N2 - Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.
AB - Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.
KW - developing countries
KW - public administration
KW - services
UR - http://waset.org/journals/waset/v66/v66-101.pdf
UR - http://www.mendeley.com/research/toward-full-public-eservice-environment-developing-countries
U2 - 10.5281/ZENODO.1054909
DO - 10.5281/ZENODO.1054909
M3 - Article
VL - 4
SP - 618
EP - 622
JO - World Academy of Science, Engineering and Technology
JF - World Academy of Science, Engineering and Technology
SN - 2010-376X
IS - 6
ER -