Toward Full Public E-Service Environment in Developing Countries

HS Hassan, E Shehab, J Peppard

Research output: Contribution to journalArticle

Abstract

Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.
Original languageEnglish
Pages (from-to)618-622
Number of pages5
JournalWorld Academy of Science, Engineering and Technology
Volume4
Issue number6
DOIs
Publication statusPublished - 2010

Fingerprint

Developing countries

Keywords

  • developing countries
  • public administration
  • services

Cite this

Toward Full Public E-Service Environment in Developing Countries. / Hassan, HS; Shehab, E; Peppard, J.

In: World Academy of Science, Engineering and Technology, Vol. 4, No. 6, 2010, p. 618-622.

Research output: Contribution to journalArticle

@article{1be6795907e5407eb1676cc094e8a44b,
title = "Toward Full Public E-Service Environment in Developing Countries",
abstract = "Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.",
keywords = "developing countries, public administration, services",
author = "HS Hassan and E Shehab and J Peppard",
year = "2010",
doi = "10.5281/ZENODO.1054909",
language = "English",
volume = "4",
pages = "618--622",
journal = "World Academy of Science, Engineering and Technology",
issn = "2010-376X",
publisher = "World Academy of Science Engineering and Technology",
number = "6",

}

TY - JOUR

T1 - Toward Full Public E-Service Environment in Developing Countries

AU - Hassan, HS

AU - Shehab, E

AU - Peppard, J

PY - 2010

Y1 - 2010

N2 - Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.

AB - Changing technology and increased constituent demand for government services derive the need for governmental responsiveness. The government organisations in the developing countries will be under increased pressure to change their bureaucratic systems to be able to respond rapidly to changing and increasing requirements and rapid technology advancements. This paper aims to present a conceptual framework for explaining the main barriers and drivers of public e-service development. Therefore, the framework provides a basic context within which the process and practice of E-Service can be implemented successfully in the public sector organisations. The framework is flexible enough to be adopted by governments at different levels; national or local by developing countries around the world.

KW - developing countries

KW - public administration

KW - services

UR - http://waset.org/journals/waset/v66/v66-101.pdf

UR - http://www.mendeley.com/research/toward-full-public-eservice-environment-developing-countries

U2 - 10.5281/ZENODO.1054909

DO - 10.5281/ZENODO.1054909

M3 - Article

VL - 4

SP - 618

EP - 622

JO - World Academy of Science, Engineering and Technology

JF - World Academy of Science, Engineering and Technology

SN - 2010-376X

IS - 6

ER -