User-Centered Design and Reference Services in International Librarianship: A Case Study of Nazarbayev University Library

Elizabeth A. King, Heidi E. Dowding, Julia T. Pflager

Research output: Contribution to journalArticle

3 Citations (Scopus)


Major changes over the past decade have moved Kazakhstan and its university students out of the old Soviet model of education and into the realm of international scholarship. While students from this region are being prepared in new and innovative ways, their research needs are still unique and require a firm understanding on the part of academic librarians. With an eye to better serving students at Nazarbayev University, librarians undertook a usability of the library's web resources in February 2013. This article presents findings from the study, which address the distinct needs of university students from post-Soviet nations.

Original languageEnglish
Pages (from-to)211-226
Number of pages16
JournalInternet Reference Services Quarterly
Issue number3-4
Publication statusPublished - 2013
Externally publishedYes



  • case studies
  • international librarianship
  • reference services
  • usability research
  • user experience
  • user-centered design

ASJC Scopus subject areas

  • Library and Information Sciences

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